Project Overview
Client: Hotel Operations Management
Product: Hotel Shift Dashboard
Role: UX/UI Designer
Scope: Full UX/UI process - research, design and interactive prototype.
The Challenge
Shift managers juggle multiple tools and manual processes, leading to inefficiency and poor coordination.
The challenge was to create a unified, intuitive dashboard that streamlines operations, improves communication, and enhances the guest experience.
Research & Discovery
To deeply understand the shift manager’s workflow and daily challenges, I conducted in-depth research combining interviews, observations, and task analyses.
To deeply understand the shift manager’s workflow and daily challenges, I conducted in-depth research combining interviews, observations, and task analyses.
Key Operational Areas Identified:
Guest Management: Oversee check-ins, check-outs, and guest status.
Issue Resolution: Track and resolve maintenance or service requests.
Personalized Service: Manage guest preferences and VIP needs.
Staff Coordination: Assign tasks and maintain clear shift communication.
Performance Monitoring: Review occupancy and key daily metrics.
Wireframes
Design Strategy & Goals
The design strategy aimed to create an intuitive, professional dashboard that improves operational efficiency while enhancing the overall guest experience.
The design strategy aimed to create an intuitive, professional dashboard that improves operational efficiency while enhancing the overall guest experience.
Key Design Elements
Clean Interface: Clear data visualization and color-coded indicators for instant readability.
Integrated Tools: Scheduling, inventory, and task management in one system.
Intuitive Navigation: Quick access to all departments and core functions.
Efficient Display: Tables, charts, and modular cards for fast information scanning..
Design System
Design
Main Dashboard
Guest Overview
Issue Tracking
Priority Alerts
Performance Metrics
Reception Dashboard
Shift Scheduling
Guest Requests
Communication Hub
Resource Management
Prototype
The dashboard streamlines hotel operations, enabling faster responses, greater efficiency, and easier onboarding through a clear, intuitive, and professional design.
Some works displayed on this site may contain copyrighted material and used for educational purposes during studies at 6b studio as “fair use” and non profitable purposes.
